Peptide Central · peptidecentral.co.za
Publication date: [confirm]
Peptide Central is supplied by Biolabs Research. Many products are hygiene- or contamination-sensitive. We ordinarily accept returns for faulty, damaged or incorrectly supplied items rather than a change of mind, subject always to statutory cancellation, cooling-off and consumer rights.
This does not affect your statutory rights under the Consumer Protection Act.
1. Summary
| Topic | Details |
|---|---|
| Returns accepted | Faulty (defective), damaged or incorrect items only. No change-of-mind returns |
| Reporting window | Within 7 days of delivery |
| What to send | Your order number and clear photos of the item, packaging and labels |
| Where to report | sales@biolabsresearch.co.za |
| Remedy | Replacement or refund |
| Return shipping | Free. We pay return shipping for approved faulty, damaged or incorrect items |
| Restocking fee | None |
| Refund method | Original payment method (EFT refunds go to a verified account in the purchaser’s name) |
| Refund timeline | Within 7 business days of confirming the claim, or of receiving and inspecting the returned item |
2. No change-of-mind returns
We do not accept returns, exchanges or refunds when you change your mind, order the wrong product, or no longer need it. Products that have been opened, unsealed, reconstituted, mixed, used or altered cannot be returned unless they are faulty. This includes opened cosmetics and other hygiene-sensitive products, subject to any applicable statutory right.
3. Faulty, damaged or incorrect items
Contact us within 7 days of delivery if an item:
- is defective or not of good quality
- was damaged before or during delivery, or arrived with broken, leaking or tampered packaging
- is not the item or quantity you ordered.
Email sales@biolabsresearch.co.za with:
- your order number
- clear photos of the product, its packaging, the label and batch/lot number, and the courier label
- a short description of the problem and how the product was stored after delivery.
Keep the product and all packaging until we resolve your claim. If you received the wrong item, do not open or use it.
If we approve the claim, we will replace the item or refund you. Where we need the item back, we arrange and pay for the return shipping. Do not send items back without our written return authorisation.
A claim may be declined if inspection shows the problem was caused by misuse, improper storage, contamination, alteration or tampering after delivery.
4. Your rights under the Consumer Protection Act
The 7-day reporting window helps us deal quickly with transit damage and wrong items. It does not limit your statutory rights. Under section 56 of the Consumer Protection Act 68 of 2008, goods carry an implied warranty of quality for six months after delivery. If a defect only becomes apparent later, contact us and we will deal with it under the Act. Any statutory cancellation or cooling-off rights that apply to your purchase also remain available.
This does not affect your statutory rights under the Consumer Protection Act.
5. Refunds
Approved refunds go to the original payment method. Card refunds go to the card you used, and EFT refunds go to a verified bank account in the purchaser’s name. We process refunds within 7 business days of confirming a claim, or of receiving and inspecting a returned item. Your bank may need up to 10 more business days to show the refund. If the fault or error was ours, we also refund the original delivery fee.
6. Order cancellations before dispatch
You can ask to cancel an order before it is dispatched. We refund approved cancellations in full to the original payment method.
7. Delivery
Delivery is free on South African orders over R2,500.
8. Contact
Peptide Central · Email: sales@biolabsresearch.co.za · WhatsApp: 070 467 1505 · Hours: Monday–Friday, 09:00–16:00
Nothing in this policy waives, restricts or excludes any right or remedy you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law. Where this policy conflicts with a mandatory legal provision, that provision applies.