Publication date: [confirm before publication]
Peptide Central, supplied by Biolabs Research, respects your privacy. This notice explains how personal information is used when you browse peptidecentral.co.za, order from us or contact us. The responsible legal entity, physical address and Information Officer are listed in our Legal & Contact Information page once confirmed.
Information we collect
We collect information you provide, including your name, delivery and billing address, email, telephone number, order details and customer-support messages. Account registration may include login credentials stored in protected form. Payment records may include transaction references and payment confirmation. Do not send full payment-card details by email or WhatsApp.
Technical information may include IP address, browser/device information, site activity, cookies and security logs. The precise analytics and marketing tools used will be listed in the cookie settings when enabled.
Why we use information
We use necessary information to administer accounts, process orders, verify payments, arrange delivery, provide support, handle returns, prevent fraud and meet legal obligations. Processing is based on the applicable lawful grounds under POPIA, including contractual necessity, legal obligation, legitimate interests or consent, as appropriate. We do not require marketing consent to buy products.
Service providers and sharing
This website uses WordPress and WooCommerce, hosted with domains.co.za. Necessary information may be shared with hosting/IT providers, couriers, enabled payment providers, support providers and Biolabs Research for fulfilment and support. Providers must handle data for authorised purposes with appropriate safeguards. We may disclose information when required by law. We do not publish customer information as part of product reviews without an appropriate basis.
Cookies and marketing
Essential cookies support basket, checkout, account and security functions. Optional analytics or advertising cookies, if enabled, should remain disabled until the required consent is obtained. Separate marketing opt-in is optional and unticked by default. You can unsubscribe from promotional messages at any time; essential order messages will continue. Cookie settings must identify actual vendors, purposes and lifetimes before optional tools are activated.
Security, retention and transfers
We use reasonable technical and organisational measures to protect information. No system is perfectly secure. Access should be limited to authorised staff and providers. Records are retained only for legitimate operational, dispute and legal retention purposes, then deleted or de-identified as appropriate. If providers process information outside South Africa, applicable POPIA cross-border safeguards must be applied.
Your rights
Subject to applicable law, you may request access to your information, correction or deletion, object to certain processing, or withdraw consent where processing relies on consent. We may need to verify your identity securely. Statutory recordkeeping duties may prevent immediate deletion of some transaction records.
Questions or complaints
Contact carl@biolabsresearch.co.za with the subject . You may also complain to the South African Information Regulator: https://inforegulator.org.za/ . We will update this notice when our practices change and publish the revised date.